Frequently Asked Questions

Collapsible content

What Is NFC Technology and How Does It Work?

NFC (Near Field Communication) allows devices to communicate wirelessly when they're close together. Simply tap your phone on the Social-Tile to activate the link.

Are There Any Recurring Costs Associated With Purchasing the Social-Tile?

No, there are no recurring costs or monthly fees. The Social-Tile is a one-time purchase with no additional charges.

Which Surfaces Are Suitable?

Suitable and Unsuitable Surfaces for the Social-Tile

Suitable Surfaces:

  • Smooth and Clean: Ideal for surfaces such as glass, plastic, metal, and painted walls.
  • Solid Materials: Suitable for wood, concrete, and ceramic tiles (provided they are smooth and clean).

Unsuitable Surfaces:

  • Rough or Uneven Surfaces: Adhesion is insufficient on brick or textured laminate.
  • Dirty or Wet Surfaces: Ensure surfaces are free from dirt, dust, and moisture.
  • Poor Paint or Coatings: Adhesion may decrease on surfaces with loose or poor paint.

Is There Any Special App Required to Use the NFC Feature?

No special app is required. Your phone will automatically interact with our Social-Tiles using NFC.

Can My Clients Start Using the Social-Tile Right Away?

Yes, once you receive your Social-Tile, it is ready for immediate use in your business. Your customers can simply touch the Social-Tile with their phone to activate it.

Is My Device Compatible?

Find out if your device is compatible here.

How Secure Is the Information Transmitted Via NFC?

NFC technology ensures secure data transmission by only working over very short distances.

My Product Is Defective, What Now?

For technical assistance, you can contact our customer service. We’ll do our best to resolve the issue as quickly as possible.

How Long Will It Take for Me to Receive My Order?

We will ship your order within 1 to 3 business days.

For detailed shipping information, please visit our Shipping Information page.

How Do I Track My Order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your order on the carrier's website.

What Should I Do If My Order Is Delayed?

While we strive to meet estimated delivery times, unforeseen circumstances such as high order volumes or delays with the carrier can affect delivery schedules.

Delivery times may be longer during peak seasons, such as holidays or promotional periods. We appreciate your patience and understanding during these times.